Front Desk Sales - Health and Wellness

Overview

We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority—and your earning potential is unlimited! Starting at $16.00 base plus unlimited bonus/commission, top performers on our team earn significantly more. Must have a flexible schedule.

At Elements Red Mountain, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!

Responsibilities

Your Role: You'll be the trusted guide who helps our clients discover their perfect wellness experience through meaningful conversations and personalized service—both over the phone and face-to-face. Your genuine connections and authentic interest in each person will naturally build loyal relationships and drive our membership program forward.

• Matching clients with the perfect therapist or practitioner to meet their wellness needs across our services (massage, facials, stretch therapy, and Red Light therapy)
• Growing our Wellness Program by connecting clients with memberships that fit their lifestyle and goals
• Selling Packages and retail items
• Selling Gift Cards
• Upgrading - longer sessions, aromatherapy or hot stone
• Answering phones professionally and converting phone calls into appointments.
• Accurate scheduling and completing the retail and service sales process.
• Addressing emergency scheduling issues quickly and professionally.
• Addressing client requests and disputes professionally and efficiently
• Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
• Maintain leadership in the studio while management is not there

Qualifications

Who You Are

• Customer Facing Sales and Customer Service Experience
• Must be available some nights and weekends
• Conversationalist / Quick Wit
• Passionate about wellness and genuinely believe in the transformative power of massage therapy
• Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
• Retail or industry experience, a plus
• Web-based scheduling, a plus
• Attention to detail and the ability to follow instructions (written and verbal) is essential
• Ability to remain flexible in a constantly changing environment
• Thrive under pressure—you stay calm, focused, and solution-oriented when things get busy

Benefits