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Senior Manager, Training
Position Summary
The Senior Manager, Training is responsible for leading the design, development, implementation, and continuous improvement of training and learning programs across the organization. This role partners with operational leadership and cross-functional teams to ensure employees are equipped with the knowledge, skills, and tools necessary to drive performance, safety, compliance, and operational excellence.
Key Responsibilities
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Develop and execute company-wide training strategies aligned with business objectives and operational goals.
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Lead the design and implementation of onboarding, leadership development, technical, compliance, and operational training programs.
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Manage and mentor a team of trainers, training coordinators, and learning specialists.
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Partner with operations and department leaders to identify training needs and performance gaps.
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Oversee training schedules, materials, curriculum development, and learning management systems (LMS).
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Ensure training programs comply with company policies, safety standards, and regulatory requirements.
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Track and analyze training effectiveness through KPIs, assessments, and employee performance metrics.
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Develop standardized training processes and best practices across multiple locations.
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Support change management initiatives through communication and employee training programs.
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Create and maintain training documentation, SOPs, presentations, and instructional materials.
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Manage vendor relationships and external training providers as needed.
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Drive continuous improvement initiatives to enhance employee engagement, retention, and productivity.
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Support succession planning and career development initiatives across the organization.
Qualifications
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Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or related field preferred.
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7+ years of experience in training, learning and development, or workforce development roles.
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3+ years of leadership or management experience.
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Experience developing and implementing large-scale training programs in logistics, supply chain, manufacturing, or related industries preferred.
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Strong knowledge of adult learning principles and instructional design methodologies.
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Experience with Learning Management Systems (LMS) and training technologies.
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Excellent leadership, presentation, communication, and organizational skills.
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Ability to manage multiple projects and priorities in a fast-paced environment.
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Proficiency in Microsoft Office Suite and reporting tools.
Preferred Skills
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Experience supporting multi-site operations or large workforce environments.
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Bilingual English/Spanish is a plus.
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Project management experience preferred.
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Experience with operational process improvement initiatives.
Core Competencies
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Leadership and team development
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Strategic thinking
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Communication and presentation skills
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Change management
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Problem-solving and decision-making
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Organizational and project management skills
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Continuous improvement mindset
Work Environment
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Combination of office and operational environments.
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Frequent interaction with employees, managers, and operational leadership teams.
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May require travel between facilities and training locations.
Compensation & Benefits
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Competitive salary
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Annual bonus opportunity
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Medical, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Career growth and leadership development opportunities
About the Role
Responsible for establishing, governing, and executing a comprehensive training and competency framework that enables both new site launches and steady-state operations to achieve and sustain operational excellence. This role may be site-based or traveling/launch-focused, depending on business need, and ensures consistent application of DP World’s training standards across locations.
The position owns the end-to-end development, standardization, and delivery of training—covering process documentation, instructional design, systems readiness, and trainer capability—to ensure operational processes are effectively taught, embedded, and transitioned to local teams once required competence is demonstrated.
Through robust standards, role-based curricula, and a scalable Train-the-Trainer (TTT) model, the Training & Standards Manager ensures audit-ready compliance, high adoption of systems and processes, and long-term site sustainability. The role links training effectiveness to operational KPIs to ensure each site is equipped to operate independently beyond launch or stabilization.
Key Responsibilities
1) Training Standards & Governance
- Own and govern the Training & Launch Standards framework, including role-based competencies, certification requirements, documentation standards, and evaluation cadence aligned to DP World’s launch blueprint and operational model.
- Establish and maintain a Train-the-Trainer (TWI/TTT) methodology grounded in adult learning principles (andragogy) to scale internal capability and ensure consistency across sites.
- Apply ADDIE and ISO principles to curriculum and material development (SOPs, SWIs, job aids, visual standards, simulations, microlearning).
- Identify operational training needs through job task analysis, performance data, audits, and regular consultation with Operations, Quality, Safety, and HR.
- Partners with site leadership and functional leads to ensure training aligns with operational requirements and business objectives.
2) Process Documentation & Enablement
- Lead development and maintenance of SOPs, work instructions, and job aids for launch and steady-state operations, ensuring clarity, version control, visual management, and exception handling.
- Build and maintain role-based training matrices for direct and indirect labor, ensuring audit-ready documentation of competency and certification.
3) Training Delivery & Trainer Excellence
- Deliver training directly (classroom, on-the-job, and systems-based) and/or oversee delivery through certified site trainers.
- Recruit, certify, coach, and evaluate trainers; conduct TTT bootcamps and facilitation practicums.
- Monitor trainee progress and training effectiveness through assessments, observations, manager feedback, and performance outcomes.
- Evaluate training impact by linking learning outcomes to operational metrics (safety, quality, productivity, SLA adherence).
4) Systems & WMS Readiness
- Coordinate and deliver systems/WMS training (receiving, putaway, picking, sequencing, inventory control, reporting, etc.).
- Embed UAT scenarios, simulations, and role-based quick reference guides to drive adoption and data integrity.
- Partner with Operations Launch Managers/Specialists and IT to align system configuration, test cases, and training environments.
5) Launch Support & Transition (as applicable)
- Support site launches through structured training deployment, ramp-up support, and post-launch stabilization.
- Ensure effective transition of training ownership to site leadership once competency and certification requirements are met.
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