Description

ROLE AND ESSENTIAL FUNCTIONS

The Payroll Specialist provides accurate and timely payroll services to all Acumen Fiscal Agents client employees and Vendors.

Payment of AFA client employees' payroll by accurately calculating pay and all deductions, issuing checks in a timely manner
Exceeds customer (internal and external) expectations by building productive relationships, and taking responsibility for customer satisfaction and loyalty
Maintains all payroll information by collecting, calculating and entering data into system
Process timecards in the payroll software to generate checks, direct deposits, and reports; analyze various reports to ensure accuracy and completeness of payroll
Communicate with internal and external customers to answer questions and provide guidance on policies and procedures
Updates payroll records by entering changes in exemptions, insurance coverage, deductions, job titles, functions and client information.
Maintain the master file of time sheets and all other payroll related documentation require
Prepares reports by compiling summaries of earnings, taxes, deductions, and disability and non-taxable wages
Resolves payroll discrepancies by collecting and analyzing information
As needed, provides payroll information by answering questions and requests
Maintains payroll operations by following policies and procedures, and reporting needed changes
Maintains employee confidence and protects payroll operations by keeping information confidential
Contributes to team effort and success by accomplishing goals and objectives
Ability to handle customer inquiries via phone and e-mail in fast-paced environment
Ability to prioritize and meet rigid deadlines
Performs all other job-related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.

QUALIFICATIONS

High School Diploma or equivalent
A background in Customer Service, Client Service, Operations, Payroll or Financial systems
Advance Excel Skills (Pivot Tables, VLOOKUP's, etc.)
Ability to learn new software quickly
Ability to communicate effectively both orally and in writing
Ability to respectively and effectively interact with others
Attention to detail and ability to manage time in a time sensitive environment
High standard of integrity and sound business ethics
Excellent computer skills to include Microsoft Word and Excel as well as E-Mail
Excellent interpersonal skills, task focused with a high degree of accuracy
Ability to work well in a team environment and with limited supervision
Ability to work within deadlines and in a fast-paced environment.
Willing to work overtime, including weekends to meet high volume demands

Requirements

COMMUNICATION SKILLS

Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
Ability to maintain confidentiality
Ability to speak in public, including trainings
Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

RESPONSIBILITIES AS A TEAM MEMBER

Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
Demonstrates excellence in work standards, is tenacious in completing tasks
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
Works well with other team members and departments
Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
Requests support from team with ample time to accommodate the support request in order to meet deadlines
Ensures effectiveness in processes to achieve/seek best practice

EQUIPMENT NORMALLY USED

Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines
May use other office equipment as needed

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.
The employee must be able to sit for extended periods of time entering data into multiple systems
The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper
The employee may be required to answer the phone as well as respond to team members and internal customers
The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes
The employee is frequently required to stand, walk, and talk for an hour or more
Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus
Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines

#ACUMEN

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