INFO TECH TECHNICIAN - CB & VR - FULL-TIME - GRAVEYARD SHIFT

STARTING RATE:  D.O.E.

MINIMUM AGE REQUIREMENT:  21 years old

LICENSE/CERTIFICATION:  State of Nevada Gaming Permit, Valid Driver’s License, and D.M.V. Driving History Printout (no more than 30 days old).

JOB SUMMARY:

The Information Technology Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals for all Mesquite Gaming properties.

JOB QUALIFICATIONS: 

The successful candidate will have a minimum of 2 years professional work experience in the Information Technology field.  Strong and positive communication skills.  Highly organized and the ability to multi-task. Relies on experience and judgment to plan and accomplish goals.  

ESSENTIAL JOB FUNCTIONS:

1. Responds to Helpdesk tickets to troubleshoot and repair all Mesquite Gaming end-user systems.

1. Work directly with Specialists, Data Systems Manager, and the Director of IT to resolve complex issues.

1. Document, maintain, upgrade, or replace hardware and a variety of company specific software systems.

1. Troubleshoot and repair commonly used hardware and software systems including a wide variety of company specific systems.

1. Recommend, Install, and Implement new efficiencies in daily operations and helpdesk operations.

1. Communicate ticket resolution with user management community.

1. Other job-related duties as assigned and instructed by management.

CUSTOMER SERVICE EXPECTATIONS:

• Foster positive interactions and trust interaction with internal customers.

• Takes the time to educate end-users on software they are using to help them be more efficient in their daily tasks.

• Takes initiative to take on additional duties within IT.

PHYSICAL DEMANDS: 

The work is active. Typically, the employee will be walking, carrying, or moving between properties and departments. There will be walking; standing; bending; carrying of mid weight items such as cash drawers, workstations, servers, tapes; driving an automobile, etc.

WORK ENVIRONMENT:

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.