RESTAURANT SUPERVISOR

The Sheraton Galleria, located at 4 Galleria Blvd, is now hiring for a PM Restaurant Supervisor.

The Restaurant  Supervisor is responsible for overseeing the service in the Food and Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

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Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.

• At least one year of progressive experience in a hotel or a related field required.

• Previous supervisory responsibility preferred.

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Physical Requirements:

• Flexible and long hours sometimes required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Maintain a warm and friendly demeanor at all times.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Ensure work areas are properly stocked and prepare requisitions as needed.

• Ensure work areas are neat and clean.

• Check that trays and tables are set to standards.

• Ensure quality control of all menus with regards to cleanliness and appearance.

• Assist in the outlets when necessary.

• Ensure that tables are cleared promptly.

• Ensure proper settlement of checks.

• Ensure orders are delivered on time.

• Ensure food quality.

• Ensure communication with oncoming shift.

• Handling guest complaints or special requests, communicate to management when necessary.

• Be capable of training and performing all duties required of all food and beverage outlet employees.

• Hold pre-meal meetings daily to monitor service and promote up selling.