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ABOUT THE ROLE
We are seeking an experienced, client-focused Service Manager to lead the service department of a premier highline dealership. This is a high-visibility leadership role for a professional who takes pride in operational excellence, team development, and delivering a white-glove ownership experience to a discerning clientele.
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WHAT YOU'LL DO
- Lead and manage all service department operations including scheduling, workflow, and throughput
- Coach, develop, and inspire a team of service advisors, technicians, and support staff
- Maintain CSI/customer satisfaction scores at or above brand benchmarks
- Monitor and drive department KPIs including labor hours sold, effective labor rate, and gross profit
- Oversee warranty administration and ensure compliance with OEM guidelines
- Resolve escalated customer concerns with professionalism and urgency
- Collaborate with the Parts department to minimize repair delays and maximize first-time fix rates
- Recruit, hire, and retain top service talent
- Manage departmental budgets and report performance metrics to leadership
- Champion a culture of safety, accountability, and continuous improvement
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WHAT WE'RE LOOKING FOR
Required:
- 3+ years of automotive service management experience, preferably at a luxury or highline franchise
- Proven track record of hitting or exceeding service department financial targets
- Strong knowledge of warranty processes and OEM compliance requirements
- Exceptional communication and client-relations skills
- Experience using dealer management systems (CDK, Reynolds & Reynolds, or similar)
- Valid driver's license with a clean driving record
Preferred:
- Experience with [Brand] or comparable European/luxury brand
- ASE certification or equivalent technical background
- Familiarity with highline clientele expectations and service standards
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WHAT WE OFFER
- Competitive base salary + performance-based bonus
- Health, dental, and vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Manufacturer training and certification support
- A professional, well-equipped service facility
- A team that takes pride in what they do
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