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Description
Establish and engage business customers by showcasing our technology. Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions. Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs. Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience. Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools. Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures. Perform other tasks as needed, including but not limited to providing customer service and support in your line of business. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have extensive business solutions experience with Apple products and services. Be proficient in the local language, both written and spoken (sign language supported).
Preferred Qualifications
You can: Show a track record of strong performance and results in technology or business solutions sales. Communicate effectively and tailor your communication style to different audiences. Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. Build rapport and work effectively with both internal and external customers, including business owners and executives. Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests. Demonstrate excellent learning, negotiation, interpersonal, and customer service skills. Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges. Learn, navigate, and use new tools and systems.
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