Operations Manager

As a Operations Manager, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, understanding & executing on core operational policies & procedures, telephone answering and anything else required to support product flow and the smooth running of the store. This position requires a close attention to detail, time management, the ability of physical labor, and strong organizational skills

Essential Duties & Responsibilities

• Ensure timely processing of all shipments, transfers, RTV and damages
• Responsible to accept merchandise under the appropriate PO in the system
• Communicate effectively with Inventory manager on any discrepancies on PO received
• Manage and support online store (Farfetch) by making sure all orders are processed in a timely manner from its assigned location
• Ensure accurate pricing of all items received, re-ticketing and execute markdowns in a timely manner
• Maintain a designated damage area, and repair log for the staff to utilize
• Partner with inventory manager for damaged and defective merchandise directions
• Execute and oversee spot checks from different brands and categories weekly
• Enforce sales floor replenishment process is completed daily
• Partner with appropriate manager to direct new arrivals placement on the sales floor
• Provide feedback to manager regarding merchandise handling concerns
• Treat all customers and employees with respect and contributes to a positive work environment
• Train, direct and coach runners in the moment to meet productivity standards
• Maintain all shipment related paperwork and send it over home office weekly
• Maintain company standards of neat, clean and organized stockroom
• Prepare stockroom for mid year inventories

Qualifications

• Stock Experience
• Organizational and Time Management Skills
• Previous Retail Experience Required, Luxury Goods Exposure Preferred

Additional responsibilities may be assigned at the discretion of leadership