A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specifics

Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.
Handles assignments in a timely manner and follows up with leadership team.
Follows and ensures compliance to all hotel key control procedures by staff
Follows and ensures compliance with lost and found procedures
Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.
Prepares work orders for repair, renovation or replacement with Director approval
Coordinates restocking of storage areas
Maintains proper condition of inventories
Handles complaints in accordance with Loews Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction
Provides employees an outstanding model of professional conduct, high morale, and guest service.
Consistently demonstrates excellent guest service skills.
Interacts daily in a positive manner with guests and staff.
Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
Performs multiple activities to meet time critical deadlines
Able to operate floor and carpet care equipment
Knowledgeable of Loews Hotels training guidelines and procedures
Ensures compliance with established cleaning procedures
Reports needed office and public area repairs immediately to Engineering department
Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager, informs Director of redecorating needs
Prepares Engineering work orders as needed
Comply with OSHA regulations & ensure hotel life safety
Participates in daily/weekly/monthly department meetings and training sessions
Answers Housekeeping phones according to Loews Hotels standards
Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standard

Qualifications

Dedicated professional working at the highest standards of quality service and staff development
Minimum two years Housekeeping or related experience with cleaning equipment
Outstanding communication skills – oral and written
Excellent organizational and leadership abilities
Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.
Good visual acuity
Must be a self-starter and have good organizational skills
Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines
Requires extensive standing, walking, lifting and bending
Able to work a flexible schedule, including nights, weekends and holidays
Able to communicate well in conversational English

Learn more about this Employer on their Career Site

Shampooer/Floor Care Attendant