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THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Coordinate all office activity for the Director, Assistant Director, Manager and overall department. Provide feedback to management and employees on the daily flow of the office.
DUTIES AND RESPONSIBILITIES
- Take appropriate action to correct deficient conditions, behavior, and work practices.
- Produce schedules and room assignments for employees in accordance with staffing guides/productivity requirements. Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
- Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
- Monitor consumption and order replacement of guest and cleaning supplies.
- Manage administrative functions in accordance with established standards.
- Demonstrated superior phone etiquette; prior experience with multi-line phone systems, 2 way radio systems, etc.
- Demonstrated professional demeanor; ability to remain calm under pressure & handle every request with a smile.
- Evaluate shift assignments and prioritize work load; manage housekeeper's boards & assignments ensuring compliance with the CBA.
- Assist the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed.
- Follow Housekeeping Manager's direction and call in employees, if necessary.
- Coordinate and distribute guest requests and ensure they are addressed.
- Manage early arrivals/VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
- Monitor occupancy status of guest rooms on a constant basis.
- Coordinate Lost & Found with the Security Department.
- Maintain accurate record of all receivables into the department
PHYSICAL ABILITIES
- Ability to grasp, lift, move, or push goods on cart/truck weighing up to 40 to 60 pounds.
- Ability to move safely in uneven terrain or in confined spaces.
- Ability to see and respond dangerous to situations.
- Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
- Remain in stationary position for 8 or more hours throughout work shift
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
- Some of the work will occur in different locations of the hotel.
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