Front Desk Agent - Boulan and Liberty Park Hotel

Think Hospitality

Posted 16 days ago, valid for 19 days

Miami Beach, FL, US

$18 - $22 per hour

Full Time

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Sonic Summary

The job involves greeting, registering, and assigning rooms to guests while providing information about hotel services and local entertainment.
Candidates must have prior customer service experience and a high school diploma or GED.
The role requires a friendly and courteous demeanor, as well as the ability to effectively utilize hotel software systems.
Responsibilities include managing room availability, computing bills, collecting payments, and addressing guest concerns professionally.
The position offers a salary of $30,000 per year and requires at least one year of experience in customer service.

What You Will Do:

Greet, register, and assign rooms to guests in a friendly and courteous manner.
Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
Keep records of room availability and guests' accounts.
Compute bills, collect payments and make change for guests.
Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
Other duties as assigned.

Skills and Experience Needed

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