Quality Assurance/Improvement Manager

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to help children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

The Quality Assurance / Improvement Manager recognizes, respects, and values the role and expertise of children, families, healthcare consumers, community partners, and multidisciplinary providers in the delivery of high-quality, person-centered services. As such, this position is responsible for supporting the coordination, implementation, and continuous evaluation of the organization’s Quality Assurance (QA), Quality Improvement (QI), and Risk Management programs across child welfare, behavioral health, and medical/dental services. In collaboration with the Director of Quality Improvement and Risk Management, the Quality Assurance / Improvement Manager provides oversight of compliance monitoring, performance improvement initiatives, client/patient satisfaction activities, data analysis, and corrective action planning to ensure effective service delivery, regulatory compliance, and achievement of organizational goals. This position also supports organizational quality committees, performance measurement systems, staff training initiatives, and external reporting requirements, while promoting a culture of continuous quality improvement and accountability throughout the Center for Family and Child Enrichment.

Why join CFCE:

• Great benefits package, including a Zero (0) cost out of pocket medical plan, 13 Paid Holidays and a competitive Paid Time Off Package
• Making an invaluable impact in your community
• Growth and professional development opportunities available
• Qualify for Public Service Loan Forgiveness
• We are a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code

Some of the Functions Include:

• Monitor the child/family and medical/dental programs to ensure compliance with contractual requirements, quality performance and effective service delivery.
• Administers and summarizes client/patient satisfaction surveys, identifies trends and areas of concern, and develops recommendations and corrective actions to improve service quality and client/patient experience.
• Develops and maintains an organization-wide performance scorecard that incorporates contractual requirements, key performance indicators (KPIs), and strategic organizational goals.
• Coordinate standing and adhoc QA/I Committees by providing required support functions, such as meeting notices, minutes, and meeting packets.
• Extract data from clinic and behavioral health electronic health/clinic systems within established timeframes, and perform requested reviews.
• Summarize and prepare graphs for peer reviews, clinical quality measures, and performance improvement activities.
• Support departments/programs in developing QA/QI measures to ensure ongoing compliance of corrective action plans resulting from out-of-compliance findings from funders.
• Perform PDSA (Plan-Do-Study-Act) to plan and implement changes, study the results of the changes, and act on outcomes of assessments.
• Provide reports of aggregated data using spreadsheets, graphs and other application as assigned.
• Provide support for external reviews and reporting, such as UDS, FTCA, and COA.
• Train staff on quality assurance/improvement methodologies.
• Work with a diverse team to improve efficiency and outcomes.

Minimum Education

• Bachelor’s degree in related field.
• A minimum of 2-3 years of experience in program administration.
• Working knowledge of quality improvement methodologies and processes.
• Access to a well-maintained vehicle, valid auto insurance, and a current and valid Driver’s License.

Skills Needed

• Knowledge of Child Welfare, Behavioral Health, and FQHC.
• Knowledge of Health Information Management procedures.
• Knowledge of Emergency Procedures
• Knowledge of CFCE Administrative/Office Procedures
• Other assigned duties.

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.