Personal Injury Senior Case Manager – Settlements & Negotiations

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional legal representation that maximizes every client's opportunity for success.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We believe in making a positive impact beyond the courtroom by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

The Ward Law Group is seeking an experienced Personal Injury Senior Case Manager – Settlements & Negotiations to support the settlement and resolution process for plaintiff personal injury cases.

This position works closely with attorneys and internal stakeholders to facilitate the settlement process while ensuring compliance with firm policies and procedures. The role is responsible for coordinating settlement-related activities, facilitating reductions of medical balances and liens, preparing settlement documentation, maintaining accurate case records, and ensuring cases progress efficiently toward resolution.

Essential Duties and Responsibilities

• Manage a caseload of plaintiff personal injury matters through the settlement and resolution phase.
• Negotiate reductions of hospital liens, medical provider balances, medical bills, and other healthcare-related claims under attorney supervision and in accordance with firm procedures.
• Communicate with medical providers, lienholders, insurance carriers, clients, and attorneys regarding settlement-related matters.
• Review, track, and document settlement-related communications, medical balances, liens, reductions, and supporting documentation in accordance with firm procedures.
• Obtain and organize settlement-related records, balances, and payoff information.
• Prepare and review settlement statements and closing documentation.
• Coordinate settlement disbursements and final case closing activities.
• Maintain complete and accurate case records in Litify.
• Provide proactive communication and updates to clients regarding case status and settlement processing.
• Refer legal questions, legal strategy decisions, settlement disputes requiring legal analysis, and requests for legal advice to the appropriate attorney.
• Meet departmental productivity, quality, and turnaround time expectations.

Qualifications

• Fluent in English and Spanish.
• Minimum 1 year of recent experience as a Case Manager, Senior Case Manager, Negotiations Case Manager, Closing Specialist, Reductions Specialist, or similar role within a Plaintiff Personal Injury law firm.
• Experience negotiating or coordinating reductions of hospital liens, medical bills, medical provider balances, healthcare-related claims, and settlement reductions under attorney supervision and in accordance with firm procedures.
• Experience managing settlement reductions and lien resolution from assignment through completion.
• Experience preparing or reviewing settlement statements and closing documentation.
• Experience coordinating settlement disbursements.
• Experience managing multiple active files simultaneously in a high-volume environment.
• Strong organizational, communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to meet deadlines.
• Ability to work onsite Monday through Friday in Miami Lakes.

Additional Information

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

Join Our Team

At The Ward Law Group, every role contributes to changing lives. If you're looking for an opportunity where your skills, attention to detail, and dedication to client service can make a meaningful impact, we'd love to hear from you.

Apply today and become part of a team that's committed to excellence, growth, and serving our clients with compassion.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.