JOB SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PRIMARY RESPONSIBILITIES:

Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
Prepare technical documentation as specified in customer contracts and as internally required
Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
Troubleshoot basic configuration/script issues
Attend requirements review and validation sessions as required
Participate in scrum ceremonies

SECONDARY RESPONSIBILITIES:

Build on current platform knowledge by learning new modules and broadening skillset
Maintain current certifications, keep up to date on all Delta releases
Support the development and growth of the scoped applications
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

QUALIFICATIONS

Education

BA/BS Degree education preferred

Experience

2-4 years developing scoped applications on the ServiceNow platform
Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
Strong working experience with JavaScript and ServiceNow JavaScript API's
Working proficiency in the following skills are encouraged:
Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
Practical knowledge or experience with Operating Systems (Linux, Windows)
Experience in multiple application architectures and supporting technologies
Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies

Licenses and Certifications

ServiceNow Certified System Administrator required
ServiceNow Certified Application Developer required
ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
ITIL v3 or v4 Certification preferred

Knowledge, Skills, and Abilities

Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
Working English language proficiency: writing, reporting, verbal/oral communication
Experience in an Agile teams environment using Scrum and Kanban
Proven troubleshooting skills
Remain innovative, creative, and self-directed
Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

Learn more about this Employer on their Career Site

ServiceNow Developer