Customer Service Representative

Here are some of the benefits our employees enjoy for their contributions to our success:

• Medical, Drug & Vision and Dental coverage for employees.
• Group Life Insurance
• Health and Dependent Care Flexible Spending Accounts
• Paid Time Off
• 401(K) with Company Match
• Tuition Reimbursement Program
• Career advancement within the company
• Various incentive programs

Position Summary:

Responsible for managing customer queries and complaints, while actively seeking out and engaging with new customer prospects and providing exceptional service. Including but not limited to processing orders, contract modifications and be the liaison with Operations.

Essential Duties and Responsibilities:

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences; acknowledge and resolve customer complaints
• Communicate and track any service or quality issues and feedback; anticipate customer needs;
• Responsible for consistent communication touchpoints; in-person, phone or email;
• Able to provide full presentations in field and at service meetings;
• Inform Manager of any problematic situations;
• Ensures compliance with company policies and procedures;
• Ensure a safe working environment;
• Perform other duties as required.

Qualifications and Skills:

• Must possess a valid Driver’s License;
• Position requires high school diploma or equivalent;
• Must be able to work independently and follow instructions;
• Bilingual is a plus;
• Exceptional written and verbal communication skills.
• Comprehensive mathematical skills, familiar with financial controls
• Exceptional customer service
• Strong work ethic, organized, attention to detail
• Strong safety awareness;
• Computer literate;
• Flexible time;

Work Hours:

• Weekdays; may include working on the weekends or during Holidays for vendor relations or as business needs.
• This is an exempt position and this job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Safety:

All employees are responsible for their personal safety and safety of others. Therefore, all employees must:

• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and / or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.
• Other duties as requested.

LET’S CREATE A POSITIVE EXPERIENCE… TOGETHER!

As a service-driven culture, our commitment to excellence extends beyond providing amazing customer service to our hospitality partners. From community outreach, diversity and inclusion initiatives to investments designed to support conservation and sustainability our community and environmental stewardship is evident.

If working for a company that emphasizes diversity, environmental consciousness and making a positive impact every day is in line with your career goals, we'd love to have you on our TEAM!