Sr. Sales Associate

Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As a Senior Sales Associate and Ambassador of the Maison, you will provide exceptional customer experience and assist with training of the team by sharing sales best practices. You will set the example to achieve and exceed sales targets by proactively recruiting new clients and nurturing existing relationships.

Sales Achievement & Client Development

• Develop and implement sales strategies by creating and executing plans to achieve or exceed sales targets, focusing on key client segments and product categories.

• Set the tone for Exceptional Customer Experience

• Assist with training of the team by sharing sales best practices

• Cultivate strong client relationships whether in or outside the boutique representing the organization

• Demonstrate ability to develop existing clientele while proactively acquiring new clientele

• Develop high watchmaking and bespoke sales

• Provide expert product knowledge and Maison history

• Assist clients with Customer Service needs, before or after sales

• Maintain brand’s high standards.

Client Relationship Management

• Drive client loyalty through personalized customer journeys, ensuring exceptional experiences at every touchpoint.

• Standards of CRM outreach for clienteling, client follow-up are maintained.

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives

• Partnering with management to develop tailored plans for both existing and prospective clients  

• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.

• Appropriately resolve client issues/concerns and escalate as needed to Management.

• Collaborate with management to develop and implement strategic plans for leveraging in-store and offsite events and networking opportunities to drive business development and client acquisition

Daily Boutique Operations

• Assist in the daily operations of the boutique and be a reference for operational and security procedures and policies

• Assist with daily set-up and breakdown of the boutique

• Maintain boutique environment by managing visual merchandising implementation and addressing any maintenance issues

• Assist in the merchandising and daily maintenance of displays and back-stock

• Actively participate in daily and annual inventories and cycle counts to prepare and ensure full compliance   

• Share improvements opportunities with Boutique Manager to enhance client experience and increase sales

• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

WHAT ABOUT YOU?

• 5+ years previous experience in watches or high-value luxury product sales preferred.

• Exhibits critical thinking skills and is strong in solution oriented.

• Exceptional Customer Service/Hospitality skills, anticipating client needs and priorities.

• Leadership skills

• Excellent computer skills (SAP exposure is a plus)

• Spanish strongly recommended (additional language is a plus)

• Excellent interpersonal and communication skills are required

• Self-starter with team-player approach

• Must be available to work retail hours including nights and weekends

We offer a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $28-$30/hour

Salary will be determined based on relevant skills and experience.