Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
TheĀ Brand AmbassadorĀ will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
RESPONSISBILTIESĀ
EnhanceĀ the clientĀ experience
ā¢Ā GreetsĀ and welcomes clients throughout all areas of the store
ā¢Ā ConnectsĀ with clients in a genuine and meaningful way
ā¢Ā ProvidesĀ clientsĀ advice and knowledge that they may not have realized they needed
ā¢Ā Makes every clientĀ interactionĀ a personal and seamless experience
ā¢Ā Exhibits behaviors that support client satisfaction goal (KPI)
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Boost sales through omni channel and out of home base selling
ā¢Ā Educates self and client on merchandise, events, promotions, policy and services
ā¢Ā Demonstrates expert styling and brand knowledge
ā¢Ā Recommends merchandise based on expert product knowledge and client preferences
ā¢Ā Graciously takes returns and offers options based on clientās needs
ā¢Ā Takes anĀ omnitudeĀ approach to identify and recommend merchandise across all channels
ā¢Ā Utilizes selling tools and store technology to sell across all channels effectively
ā¢Ā Promotes benefits of the AYS programĀ
ā¢Ā Achieves personal sales and boutique KPI goals
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Cultivate and growĀ clientĀ base
ā¢Ā Cultivates the client relationship through personalized connection
ā¢Ā Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/buildingĀ spendĀ of existing clients
ā¢Ā Ability to strategize own business and be selfāmotivated; takes initiative to increase individual productivity Ā Ā through out-of-home-baseĀ selling and strong client relationships
ā¢Ā Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
ā¢Ā Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
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Champion operational excellence
ā¢Ā Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
ā¢Ā Follow and implement company policies and procedures
ā¢Ā Completes daily opening/closing checklists
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Contribute to team success
ā¢Ā Partners with others to provide the best client experience
ā¢Ā Actively creates a positive work environment through teamwork and collaboration
ā¢Ā Maintains positive working relationships throughout the company
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REQUIREMENTS
ā¢Ā Minimum of 3 years of sales experience inĀ luxuryĀ retail industry; beauty experience a plus
ā¢Ā Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
ā¢Ā Proficiency with Microsoft Office software including Word, Excel, PowerPoint,Ā Outlook;
ā¢Ā Industry awareness and strong businessĀ acumen;
ā¢Ā Strong verbal and written communication skills and excellent organizationalĀ skills;
ā¢Ā Passion forĀ the BeautyĀ and FragranceĀ Industry;
ā¢Ā Flexibility to work a retail schedule which will include evenings, weekends and holidays.Ā
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Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing thatĀ each individual'sĀ unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
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The salary offered will be determined based on candidatesā relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.
Hourly Rate: $23 - $24
Diptyque is committed to diversity in all its forms and considers each application carefully.
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