Business Specialist

Job Description:

Position Summary:

The Business Specialist plays a strategic role in developing and supporting key initiatives within the Akorn/Abercrombie & Kent MICE Department. This position works closely with the Director of Sales, A&K’s global DMC offices, and North America accounts with a focus on Tour Operators & MICE Companies.

The role encompasses relationship management, reporting, ROI analysis, and administrative support to ensure the successful execution of sales and marketing initiatives aligned with A&K’s brand standards

Responsibilities and Accountabilities:

• Akorn/A&K MICE Performance: Achieve and exceed targeted sales goals by proactively identifying potential clients, building strong relationships, and promoting the unique value proposition of Akorn and A&K MICE through new and existing relationships.

• Maintaining contact with existing accounts: Approach prospective and existing MICE agencies to expand the distribution network across North America.

• Reactivating One-and-Done Accounts: Identify past clients who have engaged in only one transaction with Abercrombie & Kent Travel Group and devise strategies to reactivate and nurture these accounts, turning them into long-term partners.

• Revenue Opportunities: Conduct market research and competitor analysis to identify new revenue streams and business opportunities. Collaborate with the marketing, C&I Team, and Crystal MICE teams to develop innovative offerings that resonate with the Akorn and A&K MICE department.

• Relationship Management: Cultivate strong, lasting relationships with existing agencies and brokers to enhance their loyalty to Abercrombie & Kent Travel Group's brands. Serve as a primary point of contact for inquiries, concerns, and support needs under the guidance of the Director of Sales.

• Sales Support: Provide exceptional sales support, including product training, promotional materials, and educational resources to agencies, ensuring they have the tools necessary to sell effectively within the MICE market.

• Territory Analysis: Regularly analyze market trends, travel industry developments, and customer preferences in the region to identify potential growth areas and inform strategic decision-making.

• Reporting and Forecasting: Maintain accurate and up-to-date records of sales activities, account details, and performance metrics. Prepare regular reports and forecasts for the Director of Sales.

• Collaborative Teamwork: Work closely with the A&K Director of Sales, Crystal MICE Sr. Director, marketing, product development, and other cross-functional teams to align strategies, share insights, and drive overall company objectives.

Skills and Abilities

• Deep understanding of global business and travel industry practices

• Proven leadership, organizational, and team development capabilities

• Strong analytical thinking, commercial acumen, and strategic decision-making

• Exceptional communication skills (oral, written, and interpersonal)

• Advanced negotiation and problem-solving abilities

• Proficiency in Microsoft Office and core business software tools

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

Education and Additional Experience

• Bachelor’s degree in business, marketing, hospitality, or a related field preferred.

• Minimum of 2 years of experience in the travel industry sales, preferably in the luxury travel segment.

Special Requirements

• Proven track record of achieving and exceeding sales targets and building successful business relationships.

• Familiarity with the MICE and non-retail travel market, including knowledge of key players, agency networks, and industry dynamics.

• Excellent communication and presentation skills, both verbal and written, with fluency in English and Spanish (additional languages are a plus).

• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Ability to work independently, take initiative, and be self-motivated while also contributing to a collaborative team environment.

• Willingness to travel within the North American region as required.

• Located near Aventura, FL, or Downers Grove, IL.

Salary Range

• $50k; position is bonus eligible

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.