Manager, Patient Access (H)

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Manager, Patient Access.

Core Job Summary:

The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports. 

• Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection. 

• Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date. 

• Serves as department expert on registration, insurance verifications, and documentation guidelines. 

• Ensures adequate staffing is maintained on a 24-hour basis. 

• Assists in the development and implementation of the department’s annual budget. 

• Works with upper management to generate strategy and operational initiatives, and policies. 

• Maintains current knowledge of rules and regulations and educates staff on any variations. 

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 

CORE QUALIFICATIONS 

Bachelor’s degree in related field  

Minimum 3 year of relevant experience  

Knowledge, Skills and Attitudes: 

• Knowledge of business and management principles  

• Ability to direct, manage, implement, and evaluate department operations. 

• Ability to establish department goals and objectives that support the strategic plan. 

• Ability to effectively plan, delegate and/or supervise the work of others. 

• Ability to lead, motivate, develop and train others. 

Any relevant education, certifications and/or work experience may be considered.

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