Client Service Representative

Description

Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.

Key responsibilities: 

* Handle customer inquiries, concerns and complaints professionally

* Process data entry and quotes

* Act as liaison between clients and internal departments

* Provide updates on repair status turnaround times

Requirements

Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry

* Multi-task oriented with attention to detail 

* Customer focused mindset – Problem solving abilities 

Familiar with AS9100 and ISO Quality programs would be an asset

*Proficiency with Microsoft Outlook, Word, Excel, Internet navigating

*Familiarity with Component Control/ Quantum operating system 

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Services Specialist.

Job Type: Full-time & Part-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance