Customer Success Specialist

Customer Success Specialist | Remote

Remote | Full-Time | $300–$400 USD/month - India, Pakistan, Philippines

We’re looking for a Customer Success Specialist who is organized, responsive, and great at keeping things moving.

You’ll be the connection between our clients and internal teams — managing client communication, coordinating support requests, following up on projects, and making sure nothing falls through the cracks.

If you thrive in a fast-paced remote environment, communicate clearly, and can confidently juggle multiple priorities, this could be a great fit for you.

What You’ll Do

• Manage day-to-day communication for approximately 75–100 clients

• Respond to client emails, text messages, questions, and support requests

• Serve as the liaison between clients and our internal teams

• Create, manage, and follow up on client support tickets

• Route requests and projects to the appropriate team members

• Track outstanding items and keep projects moving forward

• Keep clients updated on progress, next steps, and outstanding requests

• Handle occasional client phone calls when additional support or clarification is needed

• Escalate urgent or sensitive client concerns when appropriate

• Maintain accurate client notes, tasks, and updates within our systems

• Proactively follow up with internal teams to make sure requests reach completion

⭐ You’ll Be a Great Fit If You...

• Have excellent written and verbal English communication skills

• Are highly organized and comfortable juggling multiple priorities

• Can confidently manage a high-volume portfolio of 75–100 clients

• Are proactive and naturally follow up until something is completed

• Have strong attention to detail

• Are comfortable communicating professionally with clients primarily through text, email, and phone

• Can work independently while collaborating with multiple departments

• Are comfortable learning and working across different online platforms and systems

• Have experience in client success, customer support, account management, project coordination, or administrative support

• Have previous marketing agency experience — a major plus

Remote Work Requirements

Because this is a fully remote position, you must have:

• A reliable, high-speed internet connection to support cloud-based platforms and daily communication

• A reliable computer

• A professional, distraction-free work environment

• The ability to remain responsive and available during scheduled working hours

What Success Looks Like

Our clients should feel heard, supported, and kept in the loop — without having to chase us for updates.

Internally, you’ll help keep communication organized, projects moving, and client requests in the right hands.

✨ If you’re organized, proactive, client-focused, and the type of person who loves making sure nothing gets missed, we’d love to hear from you!