Account Mangement Agent II (Formerly Collector)

Account Management Agent II - Account Management Department

Location:

Main Branch: 1500 NW 107 Avenue, Miami, FL 33172

Starting Salary: $25.00/Hour

Summary:

The Account Management Agent’s responsibility involves the collection of all delinquent accounts of consumer, mortgage, visa, and other actions to recover past due accounts

 Essential Duties & Responsibilities:

• Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date.
• Send 15, 30, 60, legal, repossession, deficiency and demand letters.
• Make at least 50 Collection calls a day.
• Research member disputes.
• Process speed and ECM payments.
• Prepare files and assign vehicles for repossession.
• Complete all work on repossessed units in a timely manner
• Prepare files and assign accounts for legal action.
• Respond to Mechanics Lien notices.
• Work with consumer credit card counseling on member loans.
•  Conduct skip tracing.
•  Review credit bureaus timely to decide necessary course of action.
•  Work with CUNA on disability claims.
•  Work with CUNA on death claims.
•  Work with Allied Solutions on CPI (Collateral Protection Insurance)
•  Review member’s file for loan decision for collection purposes.
•  Take in-house payments to the tellers for processing.
•  Work with members and prepare files for extension and loan workout.
•  Recommend appropriate loans for charge-off.
•  Work closely with the Visa, Bankruptcy and the Recovery areas of the Department.
•  Work on credit files in E-Oscar (if applicable)
•  Follow-up with GAP and MBP insurance claims.
•  Record all collection activity on member’s account.
•  Collect information for ACH, Periodic payments and Payroll Deduction.
• All duties as assigned by the managers and/or V.P. of Collections

Education and Training:

Job Requirements:

• 2-3 Years of related experience
• Knowledge of Microsoft Work a plus
• Knowledge of Excel a plus
• Knowledge of Outlook a plus
• Scrip Tracing a plus
• Bi-lingual a plus
• Night and Weekends required