Admissions Coordinator

**THIS POSITION IS BASED IN BOCA RATON, FL.**

About the Role:

The Admissions Coordinator at Harbor Village Inc. plays a pivotal role in managing the intake and enrollment process for residents seeking assisted living and long-term care services. This position ensures a seamless and compassionate experience for prospective residents and their families by providing clear information about available healthcare and educational programs. The coordinator collaborates closely with healthcare professionals and administrative staff to uphold company policies and maintain compliance with managed care standards. By actively seeking out new methods and principles, the Admissions Coordinator continuously improves the admissions process to better serve the elderly community. Ultimately, this role contributes significantly to the overall quality of care and resident satisfaction within the facility.

Minimum Qualifications:

• Experience working in a healthcare or assisted living setting, preferably with elderly populations.
• Strong understanding of managed care principles and long-term care services.
• Ability to understand and follow company policies and regulatory guidelines.
• Excellent interpersonal and communication skills with a cheerful and professional demeanor.
• Proficiency in coordinating educational programs and managing administrative tasks.

Preferred Qualifications:

• Previous experience as an admissions coordinator or in a similar role within a healthcare or assisted living facility.
• Familiarity with electronic health records (EHR) and admissions management software.
• Certification or training related to healthcare administration or elder care services.
• Demonstrated ability to innovate and implement new methods to improve operational efficiency.
• Bilingual skills to effectively communicate with diverse populations.

Responsibilities:

• Manage the full admissions process from initial inquiry through resident move-in, ensuring all documentation is accurate and complete.
• Provide detailed information about Harbor Village’s healthcare services, educational programs, and long-term care options to prospective residents and their families.
• Coordinate with healthcare providers and internal teams to assess resident needs and eligibility for assisted living and managed care services.
• Maintain compliance with company policies and regulatory requirements throughout the admissions process.
• Develop and implement strategies to improve admissions procedures by seeking out new methods and principles relevant to the healthcare and assisted living industry.
• Serve as a primary point of contact for families, demonstrating a cheerful disposition and empathetic communication when addressing concerns or questions.
• Organize and participate in community outreach and educational events to promote Harbor Village’s services and programs.

Skills:

The Admissions Coordinator utilizes a cheerful disposition daily to create a welcoming environment for prospective residents and their families, fostering trust and comfort. Knowledge of healthcare settings and managed care allows the coordinator to accurately assess resident needs and communicate complex information clearly. Understanding and following company policies ensures compliance and consistency in admissions procedures, while experience with long-term care and assisted living enables tailored support for elderly clients. The role requires actively seeking out new methods and principles to enhance the admissions process, demonstrating adaptability and continuous improvement. Effective communication and organizational skills are essential for coordinating educational programs and collaborating with multidisciplinary teams to deliver exceptional service.