Assistant Director of Banquet Operations

Location: 

JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Belong

• Be a part of an inclusive environment

• Be your authentic self

• Be a part of something bigger than you

• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Salary

Schedule: Full-Time

Position Type: Management

Work setting: on-site

Benefits

Job Summary:

The Assistant Director of Banquet Operations supports the leadership and execution of exceptional banquet and event experiences. This role oversees daily service operations, develops and motivates banquet associates, maintains service and safety standards, manages labor and departmental resources, and partners across teams to deliver seamless events, strong guest satisfaction, and responsible financial performance.

Job Family Core Work Activities

Banquet Operations

Lead the setup, service, and breakdown of banquet functions in accordance with event orders, brand standards, and guest expectations.

Manage departmental inventory, par levels, equipment maintenance, supplies, china, glassware, silverware, buffet presentations, props, and beverage controls.

Schedule banquet service associates according to forecasted business levels and service standards while supporting productivity and profitability.

Maintain sanitation, safety, emergency preparedness, and compliance with company policies, standard operating procedures, and local operating procedures.

Apply knowledge of food, beverage, wine pairings, event presentation, and current service trends to elevate the guest experience.

Guest Satisfaction

Model positive guest relations and interact with guests and meeting planners to gather feedback, resolve concerns, and improve product and service quality.

Coach associates on service behaviors, empower timely problem resolution, and use guest satisfaction results to implement corrective action plans.

People Leadership

Interview, select, orient, train, cross-train, coach, and motivate banquet captains and associates to support successful daily operations.

Set clear performance expectations, provide ongoing feedback, participate in performance appraisals and progressive discipline, and administer policies fairly and consistently.

Build an open, collaborative, and inclusive work environment that encourages associate feedback, recognition, accountability, and continuous development.

Sales and Financial Management

Identify appropriate opportunities to upsell products and services throughout the event phase.

Assist with budgets, operating statements, payroll, labor management, controllable expenses, accurate event billing, and achievement of departmental financial goals.

Perform other duties as assigned to meet business needs.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Marquis Miami

LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true

Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/

Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en

Facebook: https://www.facebook.com/JWMarriottMarquisMiami/

Twitter: https://twitter.com/jwmm_miami?lang=en

Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.