Assistant Front Office Manager

Location:
JW Marriott Miami | 1109 Brickell Ave, Miami, Florida 33131 USA

Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Salary
Schedule: Full-Time
Position Type: Management
Work Setting: On-site

Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday Pay
Free Meals
Free Uniforms
Free Life Insurance
Free Short-Term Disability
Exclusive Discounts via LifeMart
…and much more!

Job Summary
The Assistant Front Office Manager supports the daily operations of the Front Office department by leading front desk, guest services, bell, and switchboard teams to deliver exceptional guest experiences. This role partners closely with the Front Office Manager to ensure efficient check-in and check-out processes, uphold brand standards, resolve guest concerns, and drive operational excellence. The ideal candidate is service-focused, organized, and passionate about creating memorable hospitality experiences while fostering a positive and collaborative team environment. 

Job Family Core Work Activities
• Assist in managing daily Front Office operations including Front Desk, Guest Services, Bell Staff, and Switchboard functions
• Lead and support associates to ensure exceptional guest service and operational efficiency throughout all shifts
• Respond to guest concerns, service issues, and special requests promptly and professionally to ensure guest satisfaction
• Monitor check-in and check-out processes to maintain service quality, efficiency, and adherence to brand standards
• Coach, mentor, and provide ongoing feedback to associates to support performance development and engagement
• Participate in hiring, training, scheduling, and performance management processes for Front Office associates
• Collaborate with leadership to improve departmental service standards, guest satisfaction scores, and operational procedures
• Communicate important operational updates and guest information effectively across departments and shifts
• Ensure compliance with hotel policies, procedures, cash handling practices, and safety standards
• Foster a positive, inclusive, and team-oriented work environment while supporting overall hotel goals and guest experiences 

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

Social Media
Marriott Careers: https://www.youtube.com/user/MarriottJobs

JW Marriott Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miajw-jw-marriott-miami/
Instagram: https://www.instagram.com/jwmarriottmiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottHotelMiami/
Twitter: https://twitter.com/jwmarriottmia?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miajw-jw-marriott-miami/

E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.