Assistant General Manager -Integrative Medicine and Wellness

Assistant General Manager (Wellness)

Position Summary

The Assistant General Manager (AGM) supports the overall operations of a wellness facility by ensuring smooth daily operations, maintaining compliance with policies and safety standards, supporting staff management, and delivering an exceptional patient and customer experience.

Key Responsibilities

Operational Leadership

• Lead and support daily operational activities of the healthcare facility.
  

• Conduct daily team huddles when senior leadership is unavailable to set expectations and communicate priorities.
  

• Ensure efficient workflow throughout the facility, including coordination between front-of-house and back-of-house operations.
  

• Support facility presentation, organization, and maintenance to ensure a professional and welcoming environment.
  

• Monitor operational performance and address issues quickly to maintain service quality.
  

Staff Support & Team Management

• Support the supervision and coordination of staff including nurses, and administrative personnel.
  

• Educate team members on company policies, procedures, and operational standards.
  

• Provide performance feedback, coaching, and support team accountability.
  

• Encourage professional development and continued education for team members.
  

• Promote a culture of professionalism, teamwork, and service excellence.
  

Compliance, Safety & Policy Management

• Ensure compliance with applicable healthcare regulations, labor laws, and safety standards.
  

• Implement policies related to labor management, meal and rest breaks, and workplace safety.
  

• Maintain awareness of evolving legal and regulatory requirements.
  

• Respond appropriately to emergency situations including medical incidents, safety events, or facility emergencies.
  

Customer & Patient Experience

• Foster a positive, patient-centered environment.
  

• Ensure concerns or service issues are addressed promptly and professionally.
  

• Build strong relationships with patients, providers, and community stakeholders.
  

Strategic Support

• Collaborate with leadership on operational improvements and strategic initiatives.
  

• Support local business development initiatives and community engagement efforts.
  

• Assist leadership in executing company goals and operational plans.
  

Additional Responsibilities

• Ensure productive use of team downtime and maintain operational readiness.
  

• Maintain facility standards for cleanliness, organization, and functionality.
  

• Perform additional duties and operational tasks as needed.
  

Requirements

What You’ll Bring

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Master’s degree preferred).
  

• 3+ years of experience in healthcare or hospitality management, preferably within a clinical or patient-facing environment.
  

• Proven ability to lead, support, and manage a multidisciplinary healthcare team.
  

• Strong financial management skills, including experience with budgeting, forecasting, and operational cost management.
  

• Solid understanding of healthcare regulations, compliance requirements, and industry standards.
  

• Excellent communication and interpersonal skills with the ability to build strong relationships with patients, healthcare providers, staff, and community stakeholders.
  

• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
  

• Ability to work both independently and collaboratively within a team environment.
  

• Self-motivated with strong initiative and a proactive approach to problem solving.
  

• Ability to identify, troubleshoot, and resolve operational, staff, and customer service challenges.
  

• Professional demeanor with the ability to work effectively with peers, supervisors, patients, and physicians.
  

• Exceptional customer service skills with a patient-centered mindset.
  

• Strong command of the English language, both verbal and written.
  

• Outgoing and approachable personality with a commitment to creating a welcoming environment.
  

• Ability to identify operational issues proactively and implement solutions before they escalate.
  

• Comfortable working with technology, operational systems, and digital tools in a healthcare environment.
  

Benefits