Back to search
Location:
JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA
Begin
• Explore a career in hospitality
• People taking care of people
• Have flexibility in your career
• Be an influencer in the industry
• Fulfill your purpose
Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls
Become
• We go where you want to go
• Achieve both career goals and life goals
• Adapt and grow
• Thrive on challenge and growth
Do your best work, begin your purpose, belong to an amazing team and become the best version of you.
Compensation: Hourly
Schedule: Full-Time
Position Type: Management
Work setting: on-site
Benefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- Exclusive Discounts via LifeMart
- …and much more!
Job Summary:
Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Ensure courses are cleared and tables are properly crumbed. Respond to and try to fulfill any special banquet event arrangements. Replenish buffet items to ensure consistency and freshness in presentation. Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
JOB SPECIFIC TASKS
Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
- Support all co-workers and treat them with dignity and respect.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
General Food and Beverage Services
- Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Assists Management
- Communicate with guests, other employees, or departments to ensure guest needs are met.
Greeting and Seating
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
Closing
- Check with captain or supervisor before leaving at end of shift.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Steps of Service
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
Banquet Room Set-up
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
- Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
Banquet Room Bussing and Cleaning
- Bus tables by removing and separating tableware, plateware, glassware, and flatware.
- Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
Banquets
- Respond to and try to fulfill any special banquet event arrangements requested by guest.
- Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
- Follow up on special banquet event arrangements requested by guest to ensure compliance.
CRITICAL COMPETENCIES
Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Interpersonal Skills
| Communications English Language Proficiency Listening
| Personal Attributes Dependability Positive Demeanor Presentation Integrity Safety Orientation Adaptability/Flexibility Stress Tolerance
|
Physical Abilities Physical Strength Proper Lifting Techniques
|
CANDIDATE PROFILE
Education | High school diploma/G.E.D. equivalent |
Related Work Experience | Less than 1 year of work experience. |
Supervisory Experience | No supervisory experience is required |
Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs
JW Marriott Marquis Miami
LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/
Twitter: https://twitter.com/jwmm_miami?lang=en
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.
Learn more about this Employer on their Career Site
