Care Manager Assistant

We are seeking a Care Manager Assistant to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Care Manager Assistant plays a vital role in supporting care managers to ensure the delivery of high-quality, member-centered healthcare services. This position involves coordinating communication between members, healthcare providers, and support services to facilitate effective care plans and follow-ups. The care manager assistant helps manage member records, schedules appointments, and assists in monitoring member progress to promote optimal health outcomes. By providing administrative and logistical support, the Care Manager Assistant enables care managers to focus on clinical decision-making and personalized care strategies. Ultimately, this role contributes to improving patient satisfaction and the overall efficiency of healthcare service delivery. The Case Manager Assistant is responsible to assist Case Managers in the implementation of various interventions in members’ individualized care plans.  

Minimum Qualifications:

• High school diploma or GED. 
• 1+ years in healthcare experience.
• Basic knowledge of healthcare terminology and patient care processes.
• Proficiency in using electronic health record (EHR) systems and standard office software.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.

Preferred Qualifications:

• Associate degree in healthcare or related field preferred.
• Familiarity with healthcare regulations such as HIPAA and patient privacy standards.
• Experience working in a healthcare setting, particularly in care coordination or case management support.
• Certification in medical administration or healthcare support services.
• Bilingual abilities to support diverse patient populations.
• Training in customer service or patient advocacy.

Responsibilities:

• Assist care managers in coordinating patient care activities and follow-up appointments.
• Maintain and update accurate patient records and documentation in compliance with healthcare regulations.
• Communicate effectively with members, families, and healthcare providers to facilitate care plans and address concerns.
• Help monitor patient progress and report relevant information to care managers for timely interventions.
• Prepare and organize care management reports and documentation for internal and external use.