Customer Service

About the Role:

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within retail or warehouse environments.
• Basic computer proficiency including familiarity with inventory management systems and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.

Preferred Qualifications:

• Bilingual abilities to support diverse customer base.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding orders, shipments, and product availability.
• Coordinate with warehouse staff to track orders, manage inventory status, and resolve any discrepancies or delays.
• Process returns, exchanges, and refunds in accordance with company policies while ensuring customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement.
• Collaborate with cross-functional teams including logistics, sales, and inventory management to streamline operations and improve service delivery.