Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Representative assists customers with inquiries and service requests while ensuring a positive customer experience and maintaining strong client relationships.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner

• Provide accurate information about products, services, or promotions

• Resolve customer concerns or escalate issues when necessary

• Maintain records of customer interactions

• Support customer satisfaction and engagement initiatives

Qualifications

• Strong communication and interpersonal skills

• Customer-focused mindset and problem-solving abilities

• Ability to remain professional and patient when assisting customers

• Strong organizational and multitasking skills

• Basic computer proficiency

• Team-oriented attitude

Additional Information

• Competitive salary ($50,000 – $54,000 per year)

• Professional development and career growth opportunities

• Collaborative and supportive work environment

• Opportunity to develop valuable communication and project coordination skills

• Full-time position with stable schedule and long-term advancement potential