Customer Service Representative

Job DetailsLevel: ExperiencedJob Location: Forever Miami - Miami, FL 33135Position Type: Full TimeEducation Level: High SchoolJob Category: Customer ServiceWho We Are Pico Propane is a leading provider of propane and mobile propane solutions, proudly operating as part of Meritum Energy Holdings, a company serving Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.   Why Join Us? We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect:  Competitive hourly wage 401(k) with 6% company match Health and vision insurance  Company paid dental insurance Company paid AD&D and life insurance  Paid time off with rollover hours Referral bonus program Job Summary Pico Propane is looking for an experienced and driven Customer Service Representative to join our team in Miami, FL. The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. A successful Customer Service Representative is committed to service, efficiency, and safety. Duties/Responsibilities: Interact with customers by phone, email, or in person to provide support and product/service information, serving as a liaison between customers and the company Collect and enter orders for new or additional products or services Field customer questions and complaints; escalate issues beyond the representative’s knowledge to the appropriate specialist or staff member Ensure that appropriate actions are taken to resolve customer problems and concerns Maintain customer accounts and records of customer interactions, including inquiries, complaints, and comments Support daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems Assist with administrative and compliance-related tasks to support operational efficiency and business needs Assist customers with filling propane cylinders at the bottle dock station Perform other related duties as assigned The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position. QualificationsEducation and Experience: High school diploma or equivalent required Minimum 3 years of customer service experience Experience in high-volume phone call settings highly preferred Experience in the propane industry preferred Bilingual (English/Spanish) a plus Skills/Abilities: Excellent interpersonal, communication, and problem-solving skills Strong organizational and time management skills with the ability to prioritize multiple tasks and maintain attention to detail in a fast-paced environment Service-oriented, with the ability to resolve customer grievances effectively Proficient with computers and able to learn software as needed Proficient in the current Microsoft Office Suite, with the ability to learn additional software tools Physical Requirements: The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.  Prolonged periods sitting at a desk, using a phone, and working on a computer Must be able to lift up to 50 pounds as needed to safely assist with duties around the plant Must pass a pre-employment screening and background check The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.  Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location.  For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445. Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.