Inside Sales Representative

Summary

We are seeking an enthusiastic, self-driven, and experienced Inside Sales Representative to join our Sales team. This a remote position.

Essential Duties and Responsibilities:

• Educate prospect clients on program specifics and the benefits of the same
• Effectively manage a pipeline of new leads and applications
• Conduct follow up activities with new leads and applications via phone and email
• Perform inbound and outbound communications with property owners
• Take financing applications over the phone from property owners
• Follow up on applications without a contractor assigned and refer the applicant to one or multiple of our registered and active contractors
• Follow up with contractors to ensure they are working the referred applications in a timely manner
• Assist underwriters in obtaining required documents from the property owners to issue a decision and ultimately a final approval 
• Strive to provide a positive customer experience every time
• Provide timely feedback to management on new features, products, or processes that could potentially increase customer engagement and result in higher conversion rates
• Meet or exceed Key Performance Indicators (KPIs)

Required Qualifications:

• 2+ years of sales and/or call center experience in mortgage, financial Services, HVAC, solar, Energy Efficiency and/or home improvement industries, or similar
• Proficiency with Salesforce.com, Google Docs, Gmail, Mac OS and/or PC
• Excellent communication skills
• Ability to effectively manage various responsibilities simultaneously
• Comfortable in a startup environment