Network & Systems Engineer IIl (3577)

Job DetailsJob Location: Miami, FL 33142Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: Information TechnologySummary: The Network and System Engineer III is responsible for designing, planning, operating, securing, and managing the organization's network, servers, switches, network-connected devices, software systems, and data communications on a day-to-day basis. This position collaborates closely with external vendors and the IT Team to ensure the seamless operation of all network, applications, and IT systems. Some of the duties include installing, configuring, and upgrading network infrastructure and associated devices, diagnosing and troubleshooting both common and unusual network problems, performing preventive maintenance on the network and applications, and monitoring performance on both the local area network (LAN) and wide area network.    This position is also responsible for the installation, operations, upgrade, performance, and monitoring of the network and application servers. Must possess excellent IT technical skills, customer service skills, work independently, support users and resolve their IT issues while representing the assigned service unit, follow directions, and demonstrate a passion for continuous improvement and learning.   Essential Duties and Responsibilities: Install, administer, support, and maintain server hardware, applications, peripherals, software, and operating systems.  Configure, migrate, upgrade, and troubleshoot VMware, Microsoft Servers, Active Directory, Windows PCs, Firewalls, Switches, Software, Hardware, and more. Troubleshoots and solves the network connectivity problems, including monitoring the network and servers for problems, diagnosing problems, and taking the appropriate corrective measures to ensure an expedient resolution.   Knowledge of IT systems, including servers, desktops, routers, switches, and firewalls. Provides support to users for the installation, coordination, and daily operation of IT services.  Documents technical support calls and service request management tracking system.  Provides analysis, relays results, and offers support to assure proper escalation during periods of substandard system performance or outages.  Troubleshoot and advise senior personnel of network failures or degradation and assist in the modification or correction of the same.  Assists with evaluating the functionality of new products.  Assist in planning for the future strategy of networks, applications, and servers, and provide budgetary information as needed.    Provides supporting documentation for diagnosis and corrective action and records service visits and equipment utilization.  Monitors systems and performs scheduled software and hardware maintenance checks within the established frequencies to ensure efficient performance. Notifies appropriate groups of system degradation and takes action as outlined in relevant policies and procedures.  Reviews job logs and monitors system backup, interface, and disk utilization.  Ability to deal effectively with a diversity of individuals at all organizational levels Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Analyze and assess customer service requests and provide prompt technical solutions. Prepare progress/status reports and submit to the supervisor as required. Identify and document areas for process improvements. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Conduct interviews, onboard, and provide training to new employees. Coach, mentor, motivate, and new team members and contractors, and influence them to take positive action and accountability for their assigned work. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. All other duties as assigned. QualificationsEducation and Experience: Proven experience effectively administering high-complexity applications, such as SharePoint, Exchange, SQL Server, Office 365, IIS, databases, etc. Proficient experience managing VMWare: 5+ years (Preferred) Strong knowledge of Network protocols like TCP-IP, DNS, HTTP, SMTP, SNMP, FTP, and other Advanced experience or knowledge in one or more scripting languages such as PowerShell. Bachelor’s degree in a related discipline preferred or equivalent education and experience.   Experience providing excellent customer service Experience supporting Exchange / Office 365, Active Directory, Great Plains, NovaTime and custom applications (Preferred)   Competencies:                                                  To perform the job successfully, an individual should demonstrate the following competencies:   Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization's goals and values; Supports affirmative action and respects diversity. Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.  Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.   Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.