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Join Leon Medical Centers and help make every patient interaction a positive one. As a Service Assessment Representative, you will be instrumental in welcoming new patients, coordinating appointments, verifying information, and evaluating the services provided to ensure an outstanding patient experience from start to finish.
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Qualifications
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Calls all patients that had appointments the day before to evaluate service and patient’s satisfaction.
- Calls hospitalized patients to monitor services received in the hospital.
- Calls the patients that had medications delivered the day before to evaluation service and patient satisfaction.
- Handles all complaints in a courteous and professional manner. Informs supervisor of complaint when necessary. Follows-up complaint resolution with patient to ascertain that the patient is satisfied.
- Assists with the coordination of special projects i.e. vaccination process management and appointments
- Reviews the in-basket for on hold CRM (in order to send it to the SA supervisor).
- Opens no show work queue and call no show patients.
- Opens regular work queue and call patients that came to the appointment the day before the call
- Sends task to Care coordination, and PCP in case patient need it.
- Confirms future appointment when it is possible.
- Creates CRM (customer relation management) when patient is dissatisfied, or patient would like to give a compliment or a suggestion, and send the CRM to the service assessment supervisor,
- Calls patient from a DME and Work queue.
- Schedules appointments working in referral work queue for midlevel provider home visit.
EDUCATION
High School Diploma or equivalent
LANGUAGE SKILLSÂ
Fluent in English and Spanish.
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