HR Associate I

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

HERE’S WHAT THE JOB REALLY LOOKS LIKE

Supports Human Resources processes maintaining records and information. Handles a variety of personnel related administrative duties; acts as the liaison between Human Resources managers and employees, ensuring smooth communication and prompt resolution of all queries. Supports daily Human Resources activities and assists in coordinating Human Resources policies, processes and relevant documents.

HOW YOU’LL MAKE AN IMPACT

• Assist with day to day operations of the Human Resources functions and duties 

WHAT YOU’LL ACTUALLY DO

• Provide clerical and administrative support to Human Resources team.
• Compile and update employee records (hard and soft copies).
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintains employee information by entering and updating employment and status-change data.
• Provides support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintains employee confidence and protects operations by keeping Human Resources information confidential.
• Deal with employee requests regarding employee experience issues, rules, and regulations.
• Assist in payroll preparation by providing relevant data information collecting time and attendance records.
• Contributes to team effort by accomplishing related results as needed.
• Maintains quality service by following organization standards.
• Assist employees with leaves and accommodation requests. Tracking of such requests.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.