Sr. Manager, Business Operations (Contact Center)

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The Uhealth Connect Department has a exciting opportunity for a full time Sr Manager, Business Operations to work in Medley, FL.

Core Responsibilities

• Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.
• Oversee and manage the application analysts for the creation and maintenance of scheduling tools such as Epic scheduling decision tree for the enterprise. budgetary controls in partnership with various levels of management.
• Implement process improvements to enhance operational efficiency and patient experience. Implement department human resources actions, including hiring, terminations, salary administration, and performance evaluations.
• Recruit, train, and prepare performance reports for staff.
• Ensure compliance with internal controls, University policies, and external regulatory requirements.
• Work closely with executive leadership, service line administrators, and physicians to optimize resource utilization and patient throughput.
• Monitor and report on key performance indicators related to contact center operations and patient access services.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Bachelor’s degree in relevant field

Minimum 4 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to manage a budget and work within the constraints of that budget.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to effectively plan, delegate and/or supervise the work of others.
• Proficiency in computer software (i.e., Microsoft Office)

Any relevant education, certifications and/or work experience may be considered.

• #LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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