Spa Associate

Spa Front Desk Sales Associate (Base Pay + Commission) 

At Hand & Stone, our mission is simple: make every visit the best hour of our guests’ month. We are passionate about delivering exceptional experiences, building lasting client relationships, and helping our guests prioritize self-care and wellness. 
 
We are seeking friendly, sales-driven, and customer-focused Front Desk Sales Associates who thrive in a fast-paced environment and enjoy connecting with people. This role is ideal for someone who is energized by sales goals, hospitality, and creating memorable guest experiences. 

No spa experience? No problem. We provide training for motivated, customer-focused individuals who are eager to learn sales and guest experience skills. 

The Front Desk Sales Associate is responsible for delivering outstanding customer service while driving membership sales, booking appointments, and promoting spa services and enhancements. This role serves as the first and last impression for every guest and plays a key role in the overall success of the spa. 
 
The ideal candidate is confident in sales conversations, highly organized, professional, and motivated by achieving goals while creating an exceptional client experience. 

This role is perfect for students or individuals looking to gain experience in sales, hospitality, customer service, wellness, and business operations. 

Guest Experience & Customer Service
• Create a warm, welcoming, and professional environment for every guest
• Deliver an exceptional client experience aligned with our mission to make each visit the best hour of the guest’s month
• Greet guests, check clients in and out, and ensure smooth appointment flow
• Resolve client concerns professionally and positively
• Build strong relationships with members and guests through personalized service

Sales & Membership Growth
• Meet and exceed membership sales goals
• Educate guests on membership benefits, spa services, skincare products, and enhancements
• Recommend upgrades, add-ons, and future appointments to maximize the guest experience
• Promote massage, facial, and wellness services to new and existing clients
• Support spa promotions, events, and marketing initiatives

Appointment Booking & Phone Communication
• Answer inbound calls to schedule appointments and assist with guest inquiries
• Make outbound calls to prospective and existing clients to generate bookings and membership interest
• Follow up with leads, missed appointments, and member retention opportunities
• Maintain accurate appointment scheduling and client information

Spa Operations & Cleanliness 
• Maintain a clean, organized, and welcoming front desk and spa environment 
• Support daily opening and closing procedures 
• Assist with laundry, stocking supplies, and overall spa presentation 
• Ensure compliance with spa policies, sanitation standards, and operational procedures 

• Bilingual in English and Spanish  
• Previous sales, customer service, retail, hospitality, or spa experience preferred 
• Strong communication and interpersonal skills 
• Comfortable initiating sales conversations and confidently asking for the sale 
• Goal-oriented with a positive and energetic attitude 
• Ability to multitask in a fast-paced environment 
• Professional appearance and demeanor 
• Basic computer and phone skills 

• Passion for wellness, hospitality, and helping people feel their best 
• Confidence in membership sales and guest recommendations 
• Ability to create genuine relationships with clients 
• Strong work ethic and team-first mentality 
• Attention to detail and pride in maintaining a clean spa environment 

If you love helping people, thrive in a customer-focused sales environment, and want to be part of a team dedicated to making every visit unforgettable, we’d love to meet you at Hand & Stone Doral or West Kendall.