Unit Clerk - PD

Position Overview:

We are looking for a highly organized and detail-oriented Unit Clerk to join our Emergency Department. The Unit Clerk plays a vital role in supporting the daily operations of the department by managing administrative tasks, facilitating communication, and ensuring the smooth flow of information. This position is ideal for individuals who excel in a fast-paced environment and are committed to providing excellent support to both patients and staff.

Key Responsibilities:

• Perform clerical duties including answering phones, managing patient charts, and handling correspondence.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Schedule and coordinate patient appointments, tests, and procedures as needed.
• Assist with patient admissions, discharges, and transfers by processing relevant documentation and coordinating with other departments.
• Facilitate effective communication between healthcare providers, patients, and their families.
• Monitor and order supplies for the unit, ensuring availability of necessary items.
• Prepare and process medical forms and documentation, including patient charts and reports.
• Handle patient and family inquiries with professionalism and empathy.
• Support the Telemetry Department staff with administrative tasks and documentation as required.
• Ensure a clean and organized work environment, adhering to hospital policies and procedures.

Qualifications:

•  Associate’s degree or vocational training in a related field preferred.
• Previous experience as a Unit Clerk or in a similar administrative role within a healthcare setting is highly desirable.
• Proficiency in medical terminology and familiarity with electronic health record (EHR) systems.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills, both written and verbal, with a customer-service orientation.
• Ability to handle sensitive information with confidentiality and discretion.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• BLS (CPR) Certification Required
• Bilingual (English & Spanish) Preferred.