Surgical Care Coordinator

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The Department of Surgery, Oral & Maxillofacial is currently seeking a Surgical Care Coordinator to work in Miami. The Surgical Care Coordinator manages the administrative aspects of patient care and serves as the liaison between surgical scheduling team, hospital, surgeons and nursing care teams, and different departments within the medical school/hospital. The Surgical Care Coordinator organizes and manages complex multidisciplinary care of various surgical programs.

CORE JOB FUNCTIONS
1. Serves as liaison between surgical scheduling team, hospital, and nursing care teams.
2. Provides non-medical administrative support to patients and families.
3. Oversees daily clerical and surgical functions and manages all programs and events planned by the division.
4. Supports Chief, executive, surgical and administrative leadership.
5. Participates in problem solving/providing feedback, utilizing established communication channels/chain of command in collaboration with Managers and supervisors.
6. Manages the flow of surgical cases for their assigned service line and clinical programs.
7. Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity for General Surgery in conjunction with leadership.
8. Liaises between patients, department leadership and hospital staff for process improvement and operational continuity.
9. Works closely with department leadership to ensure team is following optimal practices and policies during the scheduling process.
10. Assists in talent recruitment process and training.
11. Serves as reference and support to surgical scheduling staff for their direct line of service and clinical programs.
12. Maintains a productive and functional relationship across all specialties relevant to the functions of the clinical programs and Division, ensuring multi-disciplinary surgical treatment is efficiently coordinated.
13. Works closely with hospital clinical departments/physicians/ambulatory clinics to monitor service delivery.
14. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience, certification or license

Experience:
Minimum 2 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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