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The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
Pay is $18 per hour. For a more seasoned candidate, pay could increase. Must be able to 3rd shift 10:50pm to 6:50am. There is .75 shift diff for 3rd shift.
Essential Duties & Responsibilities:
- Must be able to answer 50 to 150 calls per shift.
- Must be able to take calls involving fire alarms, police, fire, and EMS.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve the callers' problems and issues.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
- Must be able to work one of the following shifts. 2nd shift: 2:50pm to 10:50pm or 3rd shift: 10:50pm to 6:50am.
Education/Qualification:
- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must have a minimum of six months experience in a customer service industry.
- Must have a clean background.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
