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  4. Customer Service Representative (Part-Time)

Customer Service Representative (Part-Time)

Dayton Freight
Posted 2 months ago, valid for 23 days
Location

Michigan Center, MI, US

Salary

Competitive

Contract type

Part Time

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Sonic Summary

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  • The position is for a Customer Service Representative at Dayton Freight, with shifts available from 2:30 PM to 8:00 PM.
  • Candidates should have experience in a fast-paced environment, handling a high volume of phone calls, and possess excellent communication and customer service skills.
  • The role involves assisting customers with inquiries related to freight, maintaining communication with internal and external parties, and supporting the Service Center Manager.
  • The job offers competitive weekly pay, opportunities for quick advancement, and a customized training program within a modern and positive work environment.
  • Applicants are expected to have proficiency in Microsoft Office programs and a minimum of one year of relevant experience.

Overview

 

***Shift available: 2:30 PM - 8:00 PM***

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Customized training program
  • Professional, positive and people-centered work environment
  • Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

  • Assist the Service Center Manager
  • Take and deliver messages for the Service Center Manager and Account Managers
  • Provide assistance to Drivers
  • Prepare bills of lading and delivery receipts
  • Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

  • Payroll
  • Data entry
  • Freight reports
  • Driver collect reports
  • Billing and filling

Qualifications

  • Skillful in Microsoft Office Programs
  • Excellent keyboarding skills
  • Has worked in a fast paced environment and has excellent attention to detail
  • Experience with handling a high volume of phone calls
  • Exceptional communication and customer service skills

 

Benefits

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Customized training program
  • Professional, positive and people-centered work environment
  • Modern facilities

***Morning and Evening Shifts available***

 

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.   * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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