Key Account Manager, Consumer Business Unit (E-Commerce)

Description

The Best Experience Company 

Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! 

Objectives & Outcomes:

The Key Account Manager (KAM) is responsible for driving long-term profitable growth and achieving budgeted sales and profit objectives across assigned customer accounts. This role requires developing a deep understanding of customer needs, market dynamics, and competitive positioning to strategically grow the business through fact-based selling, assortment management, pricing, promotions, and partnership development.

The KAM will lead customer relationships, collaborate cross-functionally, and utilize data-driven insights to maximize market share, sales growth, and profitability while delivering best-in-class customer support and execution.

Customer & Business Development

• Develop and execute long-term account strategies aligned with SWF business objectives and growth initiatives
• Build strong relationships with customers and internal cross-functional partners including Product Management, Marketing, Supply Chain, Customer Service, Field Support, Finance, and Operations

Operations

• Evaluate customer needs and identify profitable growth opportunities through assortment, pricing, promotions, merchandising, and new product initiatives
• Develop fact-based recommendations utilizing financial data, POS trends, competitive insights, and shopper behavior analytics
• Maintain extensive knowledge of customer assortments, category performance, market share shifts, competitive activity, and pricing strategies
• Support development of business cases, presentations, and strategic recommendations for both internal and external stakeholders
• Assess and review online assortment, pricing, imagery, and content issues to ensure a seamless customer experience
• Understanding of e-commerche fundamentals, online merchandising principles, and omnichannel retail execution
• Comfortable working in fast-paced environments with frequent system updates, promotional changes, and evolving retailer requirements

Sales & Financial Ownership

• Own achievement of budgeted sales and profit objectives for assigned accounts
• Monitor performance against forecasts and adjust strategies as needed to achieve objectives
• Lead and support initiatives designed to drive sales growth, including promotional programs, pricing strategies, product launches, field support initiatives, and omnichannel marketing efforts
• Help negotiate promotional programs and customer agreements to maximize sales and profitability
• Continuously gather and share marketplace intelligence related to products, competitors, consumers, pricing, promotions, and industry trends

Requirements

Education & Experience

• Bachelor’s degree required, preferably in Business, Marketing, or related field
• 3+ years of sales, account management, category management, or related business experience preferred

Knowledge, Skills & Abilities

E-Commerce & Technical Skills

• Comfortable learning and managing customer backend systems and online product content platforms
• Strong proficiency with data analysis, reporting, and Microsoft Office tools

Interpersonal & Communication Skills

• Strong relationship-building and communication skills
• Proactive, responsive, collaborative, and customer-focused
• Ability to influence cross-functional teams and manage multiple priorities effectively

Analytical & Financial Acumen

• Fact-based decision maker with strong analytical and problem-solving skills
• Ability to interpret financials, sales trends, consumer insights, and market data to drive strategic recommendations

Selling & Business Development

• Demonstrated strengths in solution-based selling and utilizing data to drive growth opportunities
• Ability to present strategic recommendations and influence customer decisions
• Strong understanding of promotional strategy, pricing, and assortment management

Strategic & Conceptual Thinking

• Innovative and creative thinker with the ability to develop customer-focused solutions
• Ability to identify new opportunities and differentiate SWF within the marketplace

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
• Empowerment - We trust our people.
• Ownership - We take 100% responsibility for our roles actions, and results.
• Leadership - We all lead by example and talk direct with respect (DWR).
• One Team - We are One Springs Team.
• Customer First - We consider our customers' needs before every decision.
• Continuous Innovation - We are constantly learning, innovating, and improving.
• Speed - We define priorities and operate with a sense of urgency and agility.