Front Desk Receptionist

Job Title: Front Desk Receptionist

Reports to: Site Manager

GENERAL SUMMARY OF DUTIES: The Front Desk Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and creating a positive first impression. This position will be responsible for handling a variety of administrative tasks to ensure the smooth functioning of the front desk and therapy department areas. This position requires flexible hours Monday – Friday between 7:00am – 7:00pm based on scheduling.

Essential Job Functions:

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Locate and process referrals at the time of visit.

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Complete patient check-in and check-out for a specific office location and pod.

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Schedule follow up appointments at UOI locations/offices.

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Facilitate appointment scheduling for external referrals.

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Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.

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Collect co-pays and patient account balance and collection balance.

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Respond to and return phone calls; listen to and return voicemail messages.

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Print schedules and superbills for next-day provider visits.

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Batching out at the end of the shift and verifying co-pays with cash collected.

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Sorting mail/packages presented to front desk and directing to appropriate source, dispersing any incoming faxes to the appropriate source, and monitoring clinical inboxes.

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Scan documents into the EMR system.

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Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers, and therapists, and physicians.

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Additional duties as assigned by the Manager to meet department needs.

Requirements:

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High school diploma or equivalent.

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At least 1 year of medical receptionist or administration experience preferred.

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Excellent communication and interpersonal skills.

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Excellent customer service skills.

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Knowledge of MS Office and EMR systems/ practice management systems.

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Knowledge of insurance eligibility and verification.

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Motivated individual with team approach.

• Knowledge of third-party billing helpful.

• Must be able to travel to all sites if/when necessary.