Director of Executive Operations

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Middletown, NY 

Hours: M-F (40 hours)

Rate of Pay: $110,000 to $120,000

On Site Position

OVERVIEW OF PRIMARY RESPONSIBILITIES:

The Director of Executive Operations serves as a member of the organization’s Senior Leadership Team and provides operational, administrative, governance, and project management leadership in support of the Office of the President & CEO, and the central administrative function of the Access Network. Reporting to the Senior Vice President of Staff and Communications, this role helps drive organizational coordination, operational effectiveness, and enterprise-wide follow-through across key organizational priorities.

The position is primarily focused in four key areas:

• Leadership and oversight of the organization’s project management function, including supervision of the Monday.com System Lead and Executive Project Coordinator.
• Coordination of governance and Board of Directors support activities, ensuring effective preparation, communication, and follow-through for Board and committee functions.
• Oversight of executive scheduling, administrative coordination, and organizational workflows across Central Administration to improve efficiency, responsiveness, and operational consistency.
• Serving as a key liaison to the C-suite regarding organizational performance, operational effectiveness, cross-functional coordination, and issues impacting the Access Network.

This role also helps manage many of the cross-functional “junk drawer” operational responsibilities that often require proactive coordination, troubleshooting, and follow-through to reduce bottlenecks and maintain organizational momentum.

The ideal candidate is a trusted, highly organized, and adaptable leader who demonstrates integrity, sound judgment, intellectual curiosity, and a commitment to continuous improvement.

PRIMARY FUNCTIONS:

• Serves as an active member of the Senior Leadership Team, contributing to organizational planning, operational decision-making, and strategic initiatives.
• Provides leadership and oversight to the organization’s project management function, including supervision of the Monday.com System Lead and Executive Project Coordinator.
• Supports organizational planning, accountability, communication, and execution through effective project management systems and workflows.
• Coordinates governance and Board-related administrative support activities, including meeting preparation, materials management, communication, scheduling, and follow-through.
• Oversees executive scheduling, Central Administration workflows, and administrative coordination to support efficient and responsive organizational operations.
• Serves as a liaison to executive leadership regarding operational performance, organizational coordination, workflow challenges, and issues impacting the effectiveness of the Access Network.
• Helps identify and address operational bottlenecks, communication gaps, and workflow inefficiencies across departments.
• Supervises executive assistants, administrative assistants, and assigned support staff, including hiring, coaching, development, and performance management.
• Develops and improves administrative systems, workflows, and operational processes to strengthen organizational effectiveness and efficiency.
• Helps ensure effective information flow, communication, and accountability across leadership teams and departments.
• Oversees office systems, records management, and administrative technology tools.
• Ensures organizational deadlines, reporting requirements, and administrative deliverables are completed accurately and on time.
• Maintains confidentiality and exercises sound judgment in handling sensitive organizational and personnel matters.
• Participates in committees, operational improvement efforts, and special projects that advance agency priorities.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Supports implementation of the organization’s strategic plan and operational priorities.
• Helps foster a collaborative, responsive, and mission-driven culture grounded in accountability and continuous improvement.
• Encourages innovation, curiosity, and thoughtful problem-solving across administrative and operational functions.
• Supports staff engagement, employee communication, and leadership initiatives.
• Represents the organization internally and externally as appropriate.
• Performs additional duties as assigned in support of organizational operations and strategic priorities.

QUALIFICATIONS AND ATTRIBUTES:

• Demonstrated leadership experience within a complex organization, including cross-functional and senior leadership collaboration.
• Strong organizational and project management skills with the ability to manage multiple priorities and drive follow-through.
• Experience leading or coordinating organizational project management systems, preferably Monday.com or similar platforms.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated experience supervising and developing administrative or operational support staff.
• Strong proficiency in Microsoft Office Suite and administrative technology systems.
• Ability to anticipate needs, navigate ambiguity, solve problems proactively, and support organizational change.
• Strong judgment, professionalism, emotional intelligence, and attention to detail.
• Commitment to ongoing learning, professional development, and continuous improvement.
• High level of integrity, accountability, and professionalism.
• Collaborative, approachable, and solutions-oriented leader.
• Calm, flexible, and resilient in a fast-paced environment with changing priorities.
• Strong interpersonal skills with the ability to navigate sensitive situations with discretion and good judgment.
• Thoughtful communicator who values clarity, responsiveness, and collaboration.
• Reliable, highly organized, and capable of balancing strategic thinking with operational execution.
• Commitment to the mission, values, and culture of the organization.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business Administration, Public Administration, Communications, Human Services Administration, or a related field preferred.
• Minimum of five to seven years of progressively responsible administrative, operational, or organizational leadership experience, preferably within a nonprofit, healthcare, or human services environment.
• Prior supervisory and project management experience strongly preferred.

An Equal Opportunity Employer, including disability and Veterans