Project Management Office (PMO) Manager

Your Impact

Are you passionate about driving excellence in IT project delivery? The Pennsylvania Turnpike Commission is seeking a PMO Manager to lead our Project Management Office within the Technology & Innovation Management team. This is a hands-on, highly collaborative leadership role, responsible for operational oversight, governance, and continuous improvement of IT project management practices across approved technology initiatives.

The PMO Manager is central to how the PTC delivers technology projects that drive business value. You will directly influence project prioritization, resource planning, risk management, and process improvement—ensuring the right work is delivered efficiently and effectively. Your leadership strengthens partnerships across the enterprise and enhances PTC’s ability to innovate thoughtfully and sustainably.

What You'll Do

• Lead, maintain, and continuously improve the IT project management methodology, including lifecycle phases, stage gates, standards, templates, deliverables, reporting expectations, roles, and escalation paths.
• Ensure project management standards are consistently applied across all approved projects and programs, covering scope, schedule, budget, resource allocation, risk, issue management, change control, communications, quality review, and closeout.
• Assign project management resources to approved projects, balancing workload and accountability across PMO staff, consultants, and dotted-line resources from other IT teams.
• Form and facilitate project teams with business owners, IT leaders, consultants, vendors, SMEs, and stakeholders; clarify roles, decisions, communications, deliverables, and escalation procedures.
• Oversee active IT projects and programs to ensure alignment with approved scope, schedule, budget, resources, risks, issues, dependencies, standards, and strategic objectives.
• Use ServiceNow, Qlik dashboards, Microsoft Office 365, Teams, and AI-enabled tools to monitor project health, milestones, risks, issues, decisions, change requests, resource needs, and delivery performance.
• Identify, escalate, and resolve delivery risks, resource conflicts, defects, disconnects, and issues; ensure all are documented and addressed before production release or closeout.
• Provide PMO reporting and executive updates on project health, risks, resource needs, schedule changes, budget impacts, delivery trends, and decisions required; maintain project data quality in ServiceNow, Qlik, and related reporting tools.
• Support organizational change management and stakeholder readiness by coordinating project communications, adoption planning, impact awareness, and resistance mitigation.
• Manage and organize the PMO unit, including supervision, performance management, assignment delegation, work product review, coaching, staff development, and consultant oversight.
• Build PMO capability through mentoring, standards development, tool adoption, training, lessons learned, AI-enabled automation, reporting metrics, and continuous improvement.
• Maintain a hands-on leadership style that combines people management with practical involvement in project governance, ServiceNow workflows, Qlik reporting, escalation management, and methodology improvement.

What You Bring

• Strong experience in IT project management, PMO leadership, or similar roles.
• Proficiency with ServiceNow, Qlik, Microsoft 365, and modern collaboration/automation tools.
• Exceptional communication, documentation, and stakeholder engagement abilities.
• Experience managing staff or consultants supporting project delivery, governance, or methodology improvement.

Qualifications

• Ten (10) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis; 
  OR
• Six (6) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis AND a bachelor’s degree in information technology, business administration, information systems, public administration, or related field. 
  Equivalent combination of education and/or experience may be accepted.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems involving reaching/grasping and repetitive motions. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. 

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.