Quality Assurance Supervisor

SAIC is seeking a Quality Assurance Supervisor in Middletown, RI. This role is responsible for overseeing the QA / QC team and ensuring the organization’s products, services, and processes meet the required quality standards and comply with industry, regulatory, and company guidelines. This role involves managing the ISO 9001 quality control processes, coordinating inspections, providing leadership for compliance initiatives, and driving consistent quality improvement.

The ideal candidate has experience developing and implementing quality processes, strong analytical skills, keen attention to detail, and a leadership mindset to mentor and manage staff effectively while ensuring exceptional quality standards.

Key Responsibilities:

1. Quality Assurance Leadership:
   • Develop and implement quality assurance policies, procedures, and workflows to ensure consistent delivery of high-quality products/services.
   • Supervise daily operations of the QC / QA team to ensure compliance with established procedures and standards.
   • Lead effort to develop quality plans for procurement and product materials and assemblies
   • Lead efforts to investigate and resolve quality-related issues or non-conformities including customer complaint process.
2. Team Management:
   • Train, mentor, and support quality and production team members and ensure processes are understood and followed.
   • Monitor team performance, provide feedback, and conduct performance reviews as required.
   • Ensure adequate staffing levels and resources to meet production and quality demands.
3. Inspection and Testing:
   • Oversee and conduct inspections, testing, and analysis of materials, processes, and finished products to ensure alignment with quality standards.
   • Continuously validate process control points and review quality metrics for improvement opportunities.
   • Approve, review, and maintain accurate documentation of quality inspections, results, and corrective actions.
4. Continuous Improvement Initiatives:
   • Identify and implement process and quality control improvements to drive operational excellence.
   • Perform root cause analysis for defects and establish effective corrective and preventive measures.
   • Collaborate cross-functionally with production, engineering, procurement, and other departments to advance company objectives.
5. Regulatory and Compliance Coordination:
   • Maintain compliance with ISO 9001 and applicable industry-specific quality and safety regulations. 
   • Monitor changes to regulations and update processes, policies, and staff training as needed.
   • Manage internal and external audits and ensure findings or corrective actions are tracked and completed in a timely manner.
6. Reporting and Data Management:
   • Develop, maintain, and publish quality metrics, reports, and dashboards to stakeholders and leadership.
   • Maintain organized records of quality assurance documents, equipment calibrations, and compliance certifications.