Description

Position Summary
We are seeking a strong, hands-on leader to oversee the daily operations of a residential program supporting individuals with developmental disabilities. The Residence Manager will be responsible for driving a high standard of care, ensuring regulatory compliance, and leading a team to deliver person-centered services in alignment with OPWDD guidelines.

This role is ideal for a motivated professional who thrives in a fast-paced environment, demonstrates sound judgment, and is committed to both operational excellence and staff development.

Key Responsibilities

Provide direct supervision, leadership, and accountability for residential staff, including scheduling, training, and performance management
Ensure a consistently safe, structured, and supportive environment for all residents
Partner with the interdisciplinary team to implement and monitor individualized service plans
Oversee all aspects of residence operations, including staffing, maintenance, and household management
Respond effectively to crises, incidents, and behavioral challenges, utilizing approved OPWDD strategies
Maintain full compliance with OPWDD regulations, agency policies, and quality standards
Coordinate medical care and ensure follow-through on all health-related needs
Ensure timely, accurate documentation and reporting
Promote resident independence through active engagement in daily living activities and community integration
Manage inventory, supplies, and overall household functionality
Maintains petty cash records and records all purchases
Employees may be mandated to work beyond their scheduled shift based on operational needs.
Orientation and training will be conducted at the agency Headquarters in Middletown.
Performs related duties as requested

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Required: Demonstrated experience working within OPWDD regulations and residential settings
Minimum of 3 years of supervisory or leadership experience, preferably in human services
High School Diploma or GED required; Bachelor’s degree preferred
Valid New York State Driver’s License in good standing
Proven ability to lead teams, manage competing priorities, and make sound decisions under pressure
Strong communication, organizational, and problem-solving skills
Ability to read, write, speak and understand English
Must be able to maintain the strictest confidentiality
Good interpersonal skills necessary to interact effectively with coworkers, employees, residents and their families.
All Residence Managers must be approved Medication Administration Personnel (AMAP) at time of hire or will be completely trained and certified by the agency within the first six months of employment.

Schedule & Expectations

Full-time position
This role requires flexibility, including mandated shifts and 24/7 on-call availability as needed to support program operations

Why Join Us

Opportunity for career growth and advancement within the organization
Leadership role with meaningful impact on residents’ quality of life
Collaborative and mission-driven work environment

Hourly Rate $24.44

Learn more about this Employer on their Career Site