IT Support Specialist

Overview

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Responsibilities

Responsible for general day to date support, to include, but not limited to as much of the following as possible:

• Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems
• Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices
• Perform basic system updates, installations, and configurations
• Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems
• Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly
• Troubleshoot and resolve AV issues during events or regular operations
• Maintain accurate records of IT and AV equipment inventory
• Document and track support tickets, solutions, and system changes
• Report recurring technical issues and suggest potential improvements
• Work closely with senior IT staff to learn and grow technical skills
• Provide basic IT and AV training to end-users as needed

Qualifications

Education/Experience

• Bachelor's Degree or at least 2 years' experience required.

Knowledge/Skills/Abilities

• Requirements:
  • Basic knowledge of IT hardware, software, and networking.
  • Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

• Preferred Skills:
  • Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
  • Understanding of video editing or basic multimedia production.
  • Basic knowledge of cabling and signal flow for IT and AV systems.

Working Conditions

• Extensive Use of Computers
• Extensive time sitting/standing
• Able to lift up to 5 lbs

Maximum Salary

Minimum Salary