SUMMARY

Night Auditor/Front Desk

11p-7am

Must work weekends and Holidays

The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor has the same responsibilities of a Front Desk Agent.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

Maintains guest service as the driving philosophy of the operation
Demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making sure every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services, and amenities
Provide information, directions, and other assistance as needed about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to basic guest information, billing/payment, guest charges, etc.
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department.
Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessary
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required

Night Audit Operations

Closing and balancing room accounts
Counting and balancing cash and credit card receipts/transactions
Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.
Print and distribute various audit reports
Complete all audit checklists and logs
Close the business days and start new business cycle

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE AND MATHEMATICAL SKILLS

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

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