Delivery Coordinator

Description

The Delivery Coordinator is responsible for overseeing daily delivery operations, ensuring drivers perform safely and professionally, coordinating accurate and timely deliveries, and maintaining inventory and documentation integrity. This role plays a key part in customer satisfaction, operational efficiency, and compliance with safety and service standards.

Core Responsibilities

• Driver Performance Oversight: Monitor and evaluate driver performance to ensure compliance with safety, service, and company standards. Address issues promptly and escalate as needed.
• Delivery Coordination: Schedule, coordinate, and track deliveries to ensure all orders are completed accurately and on time.
• Inventory Management: Oversee parts and materials related to deliveries, ensuring inventory accuracy and availability while coordinating with the warehouse team.
• Customer Service Excellence: Ensure drivers uphold BP Supply’s customer service standards. Resolve delivery-related issues and support positive customer relationships.
• Error-Free Operations: Ensure deliveries are prepared correctly and without errors, maintaining accuracy in order fulfillment and related records.
• Documentation & Reporting: Maintain accurate delivery documentation, track order completion, note delays or exceptions, and capture customer feedback to support continuous improvement.
• Team Collaboration: Support warehouse and logistics operations as needed, contributing to overall efficiency and a strong team environment.

Requirements

• Driver Eligibility:Must be at least 21 years of age with a valid driver’s license.
• Experience: Minimum of 2 years of experience in logistics, delivery coordination, inventory management, or a related role.
• Organizational Skills: Strong attention to detail with the ability to manage multiple deliveries, schedules, and inventory records.
• Customer Service Focus: Excellent communication skills with a commitment to delivering a positive customer experience.
• Physical Requirements: Ability to safely lift and move up to 50 pounds as part of inventory and warehouse support duties.
• Problem-Solving Skills: Ability to identify, address, and resolve delivery, scheduling, and inventory challenges effectively.
• Dependability & Flexibility:Reliable attendance, punctuality, and willingness to support operational needs as they arise.

Work Environment & Physical Demands

This role operates in an office, warehouse, and delivery-support environment and may involve standing, walking, lifting, and coordinating with drivers and warehouse staff. PPE may be required in warehouse or yard areas.

Regular work hours are typically from 7 AM to 5 PM, with an on-call schedule for after hours and Saturdays